This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FireFox needs to update (I think?) but wont

more options

Hi guys, for a long time now many websites have told me I've been using an outdated version of firefox and that I need to upgrade, but when I follow firefox's instructions to upgrade (?->about firefox->update and restart) it tells me that firefox is up to date also I checked the firefox version on control panel and it is the same version that the latest install appears to want to install (45.0.1). What is going on? Do I actually need to update? And if so how?

I added some images to show what i mean.

Hi guys, for a long time now many websites have told me I've been using an outdated version of firefox and that I need to upgrade, but when I follow firefox's instructions to upgrade (?->about firefox->update and restart) it tells me that firefox is up to date also I checked the firefox version on control panel and it is the same version that the latest install appears to want to install (45.0.1). What is going on? Do I actually need to update? And if so how? I added some images to show what i mean.
Attached screenshots

Chosen solution

Somehow, your Firefox was set to report itself as version 36. You can clear out that obsolete information using the steps in this article:

How to reset the default user agent on Firefox

Does that work?

My test page should show the updated "user agent" string in red:

https://jeffersonscher.com/res/jstest.php

Firefox doesn't tell sites about .1, .2, etc., so it should show Firefox 45.0.

Success?

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Somehow, your Firefox was set to report itself as version 36. You can clear out that obsolete information using the steps in this article:

How to reset the default user agent on Firefox

Does that work?

My test page should show the updated "user agent" string in red:

https://jeffersonscher.com/res/jstest.php

Firefox doesn't tell sites about .1, .2, etc., so it should show Firefox 45.0.

Success?