This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access add-ons site

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

more options

I tried very many times to access https://addons.mozilla.org/ but I can't access the site.

When I go to the site, there is only infinite loading and I can't access.

I tried very many times to access https://addons.mozilla.org/ but I can't access the site. When I go to the site, there is only infinite loading and I can't access.

All Replies (1)

more options

What security software do you have?

There is security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.