This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

won't load scrabble on facebook

  • 1 reply
  • 3 have this problem
  • 4 views
  • Last reply by cor-el

Mozzymoz
Mozzymoz
more options

Hi, I've downloaded the latest version of Mozilla and I've upgraded my flash player but the Scrabble game on Facebook still won't load. It looks like it starts to load but gets stuck with a spinning loading icon. What do I do to resolve this - techy stuff drives me mad!!

thanks

Miranda

Hi, I've downloaded the latest version of Mozilla and I've upgraded my flash player but the Scrabble game on Facebook still won't load. It looks like it starts to load but gets stuck with a spinning loading icon. What do I do to resolve this - techy stuff drives me mad!! thanks Miranda

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions do not block content. There is security software that can interfere with loading content, so check that as well.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window