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I cannot open my email folders, why? This is just since firefox update

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  • 2 have this problem
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  • Last reply by FredMcD

OldHikerBill
OldHikerBill
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Since I did a recovery on my windows 10 ops today, trying to get back my bookmarks, I now cannot open my email folders, including the junk mail folder that I keep an eye on, as sometimes stuff that is not junk is put there. How can I open or unlock those folders?

Since I did a recovery on my windows 10 ops today, trying to get back my bookmarks, I now cannot open my email folders, including the junk mail folder that I keep an eye on, as sometimes stuff that is not junk is put there. How can I open or unlock those folders?

All Replies (1)

FredMcD
FredMcD
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You will have to contact your e-mail provider for help.

Or are you talking about Thunderbird?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.