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Unsuccessful trying to update on Mac, tried to re-install, keep getting message "The operation can’t be completed because…" can't change access from read only

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  • Last reply by ideato

AdventureBusCan
AdventureBusCan
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I was unsuccessful in updating Firefox on my Mac. I attempted to re-install but keep getting message "The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again." Did what it asked, under Sharing and Permission, can't change "read only" for staff and everyone. fetching says read & write. Very frustrated!

I was unsuccessful in updating Firefox on my Mac. I attempted to re-install but keep getting message "The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again." Did what it asked, under Sharing and Permission, can't change "read only" for staff and everyone. fetching says read & write. Very frustrated!

All Replies (1)

ideato
ideato
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Hello AdventureBusCan, please try the next steps, download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you