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cannot see any previous messages in inbox - any new messages are fine - can see and reply to them. seems I have lost 4000+ messages - help

  • 8 replies
  • 1 has this problem
  • 5 views
  • Last reply by Toad-Hall

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running version 45.0 now.....upgraded after having the problem stated above with 38.x.x using WIN XP SP3 on a dell desktop PC


 Application Basics
   Name: Thunderbird
   Version: 45.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Thunderbird/45.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20160407161913
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) incoming.verizon.net:110, plain, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) incoming.verizon.net:110, plain, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop.secureserver.net:110, plain, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-d6b96a7f-1ec5-4008-9105-ff82d2120309 (3/9/2012)
   http://crash-stats.mozilla.com/report/index/bp-d87f29f3-1cbc-4e37-90cc-622642120302 (3/1/2012)
 Extensions
   Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com
   Lightning, 4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value


     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.12
     4.12
     NSS
     3.21.1 Basic ECC
     3.21.1 B
running version 45.0 now.....upgraded after having the problem stated above with 38.x.x using WIN XP SP3 on a dell desktop PC Application Basics Name: Thunderbird Version: 45.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Thunderbird/45.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20160407161913 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) incoming.verizon.net:110, plain, passwordCleartext OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) incoming.verizon.net:110, plain, passwordCleartext OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.secureserver.net:110, plain, passwordCleartext OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true account5: INCOMING: account5, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true account6: INCOMING: account6, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-d6b96a7f-1ec5-4008-9105-ff82d2120309 (3/9/2012) http://crash-stats.mozilla.com/report/index/bp-d87f29f3-1cbc-4e37-90cc-622642120302 (3/1/2012) Extensions Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com Lightning, 4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 B

All Replies (8)

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have you right clicked the folder, selected properties and then the repair button. That will build a new index for the mail folders and may make messages visible.

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Hi Matt, Thanks for the reply.

Have tried this a couple times and it does not change the situation.

Have rebooted the computer a few times. Ran a disk scan to look for errors.

Wondering if the inbox or inbox.inf file has been corrupted?

My other mail addresses are working fine under this thunderbird. Even the outbox is fine on the mail address that has no inbox messages.

Any other ideas for me to try?

Thanks, Joe

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oops....I meant inbox.msf file in previous post.

Joe

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The sudden disappearance of all old mail in a folder prior to "today" is often the result of anti virus quarantining or deleting the entire file that holds the mail.

I suggest you look in that direction through logs etc and see if your mail went missing deliberately. If it did, you might be able to restore the file (release it from quarantine) and import the mail into Thunderbird again..

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Matt,

Good ideas.

Am using malware bytes anti malware....went through the logs and released files that were quarantined on 4-17. these were only identified as PUP type files.

Also running a non paid version of Avast antivirus. Let my subscription lapse.

Not sure what to look for in that program.

Will now reboot and see if there is any improvement.

thanks again

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rebooted after release the Malware bytes quarantine files......no change there.


Have checked that setting (scan incoming mail) and mine was set to disabled. Am running Avast version 11.1.2253

What file(s) could be missing or corrupted to cause this problem?

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Whilst the Anti-virus is usually the culprit, can you check out the following - just to rule it out.

At this point please do NOT compact the Inbox. Check the actual Inbox mbox file for emails. in Thunderbird

  • Help > Troubleshooting Information
  • click on 'show Folder' button

a new window appears showing contents of profile folder name.

  • Close Thunderbird now - this is important.
  • click on 'Mail ' folder
  • click on pop mail account that has the issue.
  • Open the Inbox (no extension) using 'Notepad'.

The oldest email will be at the top - newest at bottom. Can you see content of emails that 'disappeared' ?

If yes, then do this: Each email will start with these lines: this is an example

  • From - Sun Dec 28 18:14:40 2014
  • X-Mozilla-Status: 0001
  • X-Mozilla-Status2: 00800000

Use 'Edit' > 'Find' Starting at the top use the look for this line: X-Mozilla-Status: 0001 you may discover there is a different number eg: 0009

Make sure each X-Mozilla-Status: has the number 0001

  • edit the number as required working down through the document for each email you need to recover.
  • Save the file.
  • delete the 'Inbox.msf' file. A new one will be auto created.
  • Restart Thunderbird.

Images below should help to show what i'm talking about.