This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why does it take 3-6 tries to send an email out

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by Zenos

Larry416
Larry416
more options

We have been having to hit send 3-6 times after error messages about the server come up, before they finally "send".

We have set up the outgoing server as is listed from Thunderbird. We just updated to the latest version after the problem existed, but still having trouble sending emails. Today most emails only took 2-3 times of sending to actually get sent.

What do we need to do?

We have been having to hit send 3-6 times after error messages about the server come up, before they finally "send". We have set up the outgoing server as is listed from Thunderbird. We just updated to the latest version after the problem existed, but still having trouble sending emails. Today most emails only took 2-3 times of sending to actually get sent. What do we need to do?

All Replies (4)

Zenos
Zenos
more options

Who is the provider? Would the server in question be smtpout.secureserver.net?

Larry416
Larry416 Question owner
more options

Yes that is the server for sure!

Is there a solution?

Larry416
Larry416 Question owner
more options

Sorry forgot to say that GoDaddy is ISP for email

Zeno, I have forwarded your reply to support@godaddy, and will try to let you know if they provide a solution.

Modified by Larry416

Zenos
Zenos
more options

A great many GoDaddy users are having this very same problem. I don't know for sure if it's specific to Thunderbird users.

This site: http://www.isitdownrightnow.com/smtpout.secureserver.net.html seems to be reporting that it isn't responding. Possibly it is overloaded, which would fit in with your success after multiple attempts.

But many email servers are configured not to respond to pings, so that diagnostic may be entirely meaningless. It does seem geared to website servers, and may not be apparopriate to test email servers.

FWIW, I can ping and tracert smtpout.secureserver.net, so it isn't dead, as such. 

traceroute smtpout.secureserver.net:

Hop	Hostname	IP	Time 1
1	BThomehub.home	192.168.1.254	2.560
1	BThomehub.home	192.168.1.254	2.449
2	BThomehub.home	192.168.1.254	2.457
4	31.55.186.180	31.55.186.180	12.287
5	core4-hu0-6-0-3.faraday.ukcore.bt.net	195.99.127.202	11.762
6	213.137.183.32	213.137.183.32	11.261
7	ixp1-xe-11-1-0-0.us-ash.eu.bt.net	166.49.208.150	95.435
8	ixp1-xe-1-1-0-0.us-ash.eu.bt.net	166.49.208.123	90.681
9	166-49-169-110.eu.bt.net	166.49.169.110	90.813
10	63-232-81-254.dia.static.qwest.net	63.232.81.254	145.436
11	63-232-81-254.dia.static.qwest.net	63.232.81.254	150.557
12	ip-184-168-0-113.ip.secureserver.net	184.168.0.113	151.012
13	ip-184-168-0-117.ip.secureserver.net	184.168.0.117	145.135
16	ip-184-168-0-117.ip.secureserver.net	184.168.0.117	149.165

Modified by Zenos