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why when i click update it says "up to date" but it really isnt I have to redownload firefox to update it.

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why when i click update it says "up to date" but it really isnt I have to redownload firefox to update it.

why when i click update it says "up to date" but it really isnt I have to redownload firefox to update it.

Chosen solution

does it make a difference if you refresh firefox?

Read this answer in context 👍 1

All Replies (10)

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Application Basics


Name: Firefox Version: 45.0.2 Build ID: 20160407164938 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Adblock Plus Version: 2.7.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Firefox Hello Beta Version: 1.1.14 Enabled: true ID: loop@mozilla.org

Name: IDM integration Version: 6.25.14 Enabled: true ID: mozilla_cc2@internetdownloadmanager.com

Name: TinEye Reverse Image Search Version: 1.2.1 Enabled: true ID: tineye@ideeinc.com

Name: NoScript Version: 2.9.0.11 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Graphics


Adapter Description: NVIDIA GeForce 6150SE nForce 430 Adapter Drivers: nvd3dum Adapter RAM: 128 Asynchronous Pan/Zoom: none Device ID: 0x03d0 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 1-31-2013 Driver Version: 9.18.13.783 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 2a58103c Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage: https://mysearch.avg.com/?cid={EC026130-C9DD-46AD-9009-1D8344777A55}&mid=d87e0ae02e8647d2993ad152ba04af4e-b9245c7a5cf084 browser.startup.homepage_override.buildID: 20160407164938 browser.startup.homepage_override.mstone: 45.0.2 browser.tabs.warnOnClose: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 45.0.2 font.internaluseonly.changed: false general.autoScroll: false gfx.crash-guard.d3d11layers.appVersion: 43.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x03d0 gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.783 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.appVersion: 44.0 gfx.crash-guard.glcontext.deviceID: 0x03d0 gfx.crash-guard.glcontext.driverVersion: 9.18.13.783 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x03d0 gfx.driver-init.driverVersion: 9.18.13.783 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 layers.acceleration.disabled: true media.eme.enabled: false media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1454085747 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160407164938 media.gmp-manager.lastCheck: 1461605548 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\sab\AppData\Local\Temp/ media.webrtc.debug.log_file: C:\Users\sab\AppData\Local\Temp/WebRTC.log network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-persistent-connections-per-server: 4 network.predictor.cleaned-up: true places.database.lastMaintenance: 1461424965 places.history.expiration.transient_current_max_pages: 50294 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npadobeaamdetect: 0 plugin.state.npeagleget: 2 plugin.state.npeagleget64: 2 plugin.state.nppdf: 0 plugin.state.npvlc: 0 print.printer_Canon_MG4200_series_Printer.print_bgcolor: false print.printer_Canon_MG4200_series_Printer.print_bgimages: false print.printer_Canon_MG4200_series_Printer.print_colorspace: print.printer_Canon_MG4200_series_Printer.print_command: print.printer_Canon_MG4200_series_Printer.print_downloadfonts: false print.printer_Canon_MG4200_series_Printer.print_duplex: 1515870810 print.printer_Canon_MG4200_series_Printer.print_edge_bottom: 0 print.printer_Canon_MG4200_series_Printer.print_edge_left: 0 print.printer_Canon_MG4200_series_Printer.print_edge_right: 0 print.printer_Canon_MG4200_series_Printer.print_edge_top: 0 print.printer_Canon_MG4200_series_Printer.print_evenpages: true print.printer_Canon_MG4200_series_Printer.print_footercenter: print.printer_Canon_MG4200_series_Printer.print_footerleft: &PT print.printer_Canon_MG4200_series_Printer.print_footerright: &D print.printer_Canon_MG4200_series_Printer.print_headercenter: print.printer_Canon_MG4200_series_Printer.print_headerleft: &T print.printer_Canon_MG4200_series_Printer.print_headerright: &U print.printer_Canon_MG4200_series_Printer.print_in_color: true print.printer_Canon_MG4200_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MG4200_series_Printer.print_margin_left: 0.5 print.printer_Canon_MG4200_series_Printer.print_margin_right: 0.5 print.printer_Canon_MG4200_series_Printer.print_margin_top: 0.5 print.printer_Canon_MG4200_series_Printer.print_oddpages: true print.printer_Canon_MG4200_series_Printer.print_orientation: 0 print.printer_Canon_MG4200_series_Printer.print_page_delay: 50 print.printer_Canon_MG4200_series_Printer.print_paper_data: 1 print.printer_Canon_MG4200_series_Printer.print_paper_height: 11.00 print.printer_Canon_MG4200_series_Printer.print_paper_name: print.printer_Canon_MG4200_series_Printer.print_paper_size_type: 0 print.printer_Canon_MG4200_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MG4200_series_Printer.print_paper_width: 8.50 print.printer_Canon_MG4200_series_Printer.print_plex_name: print.printer_Canon_MG4200_series_Printer.print_resolution: 1515870810 print.printer_Canon_MG4200_series_Printer.print_resolution_name: print.printer_Canon_MG4200_series_Printer.print_reversed: false print.printer_Canon_MG4200_series_Printer.print_scaling: 1.00 print.printer_Canon_MG4200_series_Printer.print_shrink_to_fit: true print.printer_Canon_MG4200_series_Printer.print_to_file: false print.printer_Canon_MG4200_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MG4200_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MG4200_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MG4200_series_Printer.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true security.OCSP.enabled: 0 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1461602191 services.sync.lastSync: Mon Apr 25 2016 10:32:57 GMT-0700 (Pacific Standard Time) services.sync.numClients: 1 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1461107109

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1

Experimental Features


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thanks, could you try to enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named network.http.max-persistent-connections-per-server: - right-click and reset that entry to the default value.

in addition, please also run a scan of your system with different security tools like the free version of malwarebytes and adwcleaner...

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Ok ive reset to its default value and i recently ran malwarebytes to see and no threats came back.

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aboutcrashesFx29

SassinPr0ph3cy said

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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It's puzzling that in the short time between your post and your reply with details that Firefox changed its version id from:

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:44.0) Gecko/20100101 Firefox/44.0

to

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Firefox/45.0

Did Firefox restart during that interval and complete a pending update? Or is it reporting different things at different times -- which would be very unexpected?

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I manually downloaded the update and yes it did restart.

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Seems firefox pushed out another update yet still It claims "up to date"...

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Chosen Solution

does it make a difference if you refresh firefox?

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Thank you phililpp That seemed to work