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Can't type text in emails

  • 5 replies
  • 7 have this problem
  • 14 views
  • Last reply by GrimJon

GrimJon
GrimJon
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Hi All

I'm having a problem with typing text in emails.

Regardless of whether it's a new email or a reply to an existing one, I can chose recipients and type a subject.

When I click on the box to write the text, it won't let me do anything. No cursor appears and I can't use the box. This is a bit of a limitation for an email program!

I'm running Windows 7 (all up-to-date).

I'm sure I can't be the first person to experience this?

Thank you for any help in advance!

James

Hi All I'm having a problem with typing text in emails. Regardless of whether it's a new email or a reply to an existing one, I can chose recipients and type a subject. When I click on the box to write the text, it won't let me do anything. No cursor appears and I can't use the box. This is a bit of a limitation for an email program! I'm running Windows 7 (all up-to-date). I'm sure I can't be the first person to experience this? Thank you for any help in advance! James

Chosen solution

On the page to which I referred you there are instructions on how to confirm that safe mode is activated. I'm glad it's working now.

Read this answer in context 👍 1

All Replies (5)

amanchesterman
amanchesterman
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Could you please close and restart Thunderbird in safe mode: https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

GrimJon
GrimJon Question owner
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Thank you for your reply! I've restarted as instructed but can't see any indication that it's in 'safe mode'. Should anything look different?

GrimJon
GrimJon Question owner
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BUT... now I can type text into messages!

amanchesterman
amanchesterman
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Chosen Solution

On the page to which I referred you there are instructions on how to confirm that safe mode is activated. I'm glad it's working now.

GrimJon
GrimJon Question owner
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Thank you. I had one extension called 'ExQuilla for Microsoft Exchange'. I deleted that and now it works.

Thank you for your help.

James