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when I click on an email it just says loading.... it cant be read how do I fix this?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by christ1

ryangar
ryangar
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Since the last update the contents of emails cannot be viewed, it just says loading.... this is for both previously read emails an new ones

Since the last update the contents of emails cannot be viewed, it just says loading.... this is for both previously read emails an new ones

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode# - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?