This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blank LDAP address book

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Wayne Mery

more options

I have 2 LDAP address books that do not display any emails addresses. If I search for a name, I will get an entry to display. If I compose a new email, first I go to view, Contacts Sidebar, then I d a search for an entry. I will get an entry displayed. I'm needing to get both LDAP address books to display the entries. I have checked all my settings compared to my peers. They are all the same. I've done as much searching as possible, but, there hasn't been any solution that works for my issue.

Thanks in advance for any help

I have 2 LDAP address books that do not display any emails addresses. If I search for a name, I will get an entry to display. If I compose a new email, first I go to view, Contacts Sidebar, then I d a search for an entry. I will get an entry displayed. I'm needing to get both LDAP address books to display the entries. I have checked all my settings compared to my peers. They are all the same. I've done as much searching as possible, but, there hasn't been any solution that works for my issue. Thanks in advance for any help

All Replies (3)

more options

In my experience, Thunderbird doesn't show anything from an LDAP connected address book until you search. A dot (period) is probably the safest and easiest search to use to get it to show something.

more options

My coworkers are able to see the entries for both the LDAP address books. There is something I am missing or it's a bug with Thunderbird. Does anyone got any ideas on what is causing it? I'm on versoin 38.5.0

more options

As far as I know there are no problems reported for version 38. Do you see the same problem wtih version 45?