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FRUSTRATED-TWC takes 1 minute to load-Can't Save Cookie!

  • 1 reply
  • 2 have this problem
  • 10 views
  • Last reply by FredMcD

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Totally frustrated.

Whenever I try to log into TWC email, it freezes and takes 1+ minute to load each page! Why?

- It doesn't matter I saved the cookie - It doesn't matter about allowing all popups - It doesn't matter when I update all the permissions

Firefox. Whats going on? Why can't I control the cookies or save the cookies?

I allow session data so my personal info is not on it 24/7.

Totally crazy because it is a bug in Firefox.

All updated programs, sivlerlight, flash, etc.

Why can't I add exception when I click on the I with a circle and the lock next to the website.

Totally frustrated. Whenever I try to log into TWC email, it freezes and takes 1+ minute to load each page! Why? - It doesn't matter I saved the cookie - It doesn't matter about allowing all popups - It doesn't matter when I update all the permissions Firefox. Whats going on? Why can't I control the cookies or save the cookies? I allow session data so my personal info is not on it 24/7. Totally crazy because it is a bug in Firefox. All updated programs, sivlerlight, flash, etc. Why can't I add exception when I click on the I with a circle and the lock next to the website.

All Replies (1)

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Can you provide a public link to the site? NOT your account.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.


Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.