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Can't sign in to MSN Hotmail

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

Makm
Makm
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When I click on either "sign in" or "Outlook" I get the tab saying sign in to your MSN account, but then everything stops and remains dead until I go back to the MSN home page. Outlook does work in Explorer so the information is there, just not coming up.

When I click on either "sign in" or "Outlook" I get the tab saying sign in to your MSN account, but then everything stops and remains dead until I go back to the MSN home page. Outlook does work in Explorer so the information is there, just not coming up.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window