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everytime I want to open a utube video, I have to reset firefox

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

polakd
polakd
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I always need to reset firefox prior to opening and playing a video clip . If I try to open the video clip a second time , I would require to reset firefox again . My adobe acrobat player, shockwave and java are all updated. Can anyone assist. Thanks.

I always need to reset firefox prior to opening and playing a video clip . If I try to open the video clip a second time , I would require to reset firefox again . My adobe acrobat player, shockwave and java are all updated. Can anyone assist. Thanks.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

FredMcD
FredMcD
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Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.