This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Want my old mail account back

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

davntuk
davntuk
more options

I opened a Thunderbird account and attached to my website. It ONLY allowed me to send out and not receive emails. I did everything according to Thunderbird Instructions. I finally gave up and closed my Thunderbird account thinking that would help. I have access to my old server and can send but I STILL CANNOT RECEIVE ANY EMAILS.....

I REALLY WANT MY EMAIL ACCOUNT RETURNED AS IT NOW AFFECTS ALL 7-EMPLOYEES AS WELL.

What can I do? I need this emails, they are all attached to my website url mail system.

I really need an answer and THUNDERBIRD NEVER ANSWERS ANYTHING! dAVID

I opened a Thunderbird account and attached to my website. It ONLY allowed me to send out and not receive emails. I did everything according to Thunderbird Instructions. I finally gave up and closed my Thunderbird account thinking that would help. I have access to my old server and can send but I STILL CANNOT RECEIVE ANY EMAILS..... I REALLY WANT MY EMAIL ACCOUNT RETURNED AS IT NOW AFFECTS ALL 7-EMPLOYEES AS WELL. What can I do? I need this emails, they are all attached to my website url mail system. I really need an answer and THUNDERBIRD NEVER ANSWERS ANYTHING! dAVID

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Lets see. I suppose I must address this point by point.

davntuk said

I opened a Thunderbird account and attached to my website.

There is no such thing. Thunderbird is a mail client which can retreive mail from a mail account and send mail using the credentials provided via that same mail server.

It ONLY allowed me to send out and not receive emails.

A common issue, usually related to incorrect server settings, or anti virus programs that think they know mail. But without an installed set of settings a moot point.

I did everything according to Thunderbird Instructions.

What does that mean? you put your email address and password into a wizard?

I finally gave up and closed my Thunderbird account thinking that would help.

As I said earlier. There is no such thing as a Thunderbird account. So I really have no idea what you closed.

I have access to my old server and can send but I STILL CANNOT RECEIVE ANY EMAILS.....

As You are not using Thunderbird and your issue is with a server I strongly suggest you contact the folk that administer that server. Perhaps they can understand what you have done.

I REALLY WANT MY EMAIL ACCOUNT RETURNED AS IT NOW AFFECTS ALL 7-EMPLOYEES AS WELL.

If you do not have Thunderbird running,then this issue is not in any way related to Thunderbird or your use of it.

I really need an answer and THUNDERBIRD NEVER ANSWERS ANYTHING! dAVID

I really have no idea who your are claiming never answers anything. This is you first post in this forum with this user identification. See https://support.mozilla.org/en-US/user/davntuk

Perhaps you could shed some light on what or whom you are talking about here.

Modified by Matt