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I wanted to reply to a tech person guigs. I cannot log into my account, even after resetting the password many times. Can you provide an email to send my reply

  • 3 replies
  • 2 have this problem
  • 4 views
  • Last reply by NoahSUMO

khirsch1
khirsch1
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My account is under my email khirsch1 at mac com. I had to create a new account to be able to ask this question. I can't get into my account and I'm not sure how to get to the page with my question that guigs responded to. I will attach again the documents that she requested which I had provided in my original inquiry.

Original question (/questions/1126446)
Getting utility error and when I open the console, it indicates Firefox is the problem.

"Utility error pops up every few minutes on my desktop. I asked an Apple tech person about this. He told me to contact Firefox, because it looks like the problem stems from this application. I uninstalled and reinstalled Firebox, but the problem persists. Please advise."

My account is under my email khirsch1 at mac com. I had to create a new account to be able to ask this question. I can't get into my account and I'm not sure how to get to the page with my question that guigs responded to. I will attach again the documents that she requested which I had provided in my original inquiry. ---- Original question ([https://support.mozilla.org/en-US/questions/1126446 /questions/1126446]) <br>Getting utility error and when I open the console, it indicates Firefox is the problem. "Utility error pops up every few minutes on my desktop. I asked an Apple tech person about this. He told me to contact Firefox, because it looks like the problem stems from this application. I uninstalled and reinstalled Firebox, but the problem persists. Please advise."

Modified by NoahSUMO

All Replies (3)

FredMcD
FredMcD
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I sent her a pm

Modified by NoahSUMO

guigs
guigs
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@FredMcD thank you for the poke.

Hi khirsch, So I took a look at the account, and it is not suspended here in the forums. However it is different, what I might recommend is using this link to reset your password https://support.mozilla.org/en-US/use.../pwreset

Please let me know if it is not in a spam filter.

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
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Sorry about the trouble with your original account. In the effort to save time and energy, if you can't get the reset password email in your mac.com email, forget about the old account and continue with your question here.

Your previous question is here: https://support.mozilla.org/en-US/questions/1126446

Getting utility error and when I open the console, it indicates Firefox is the problem. "Utility error pops up every few minutes on my desktop. I asked an Apple tech person about this. He told me to contact Firefox, because it looks like the problem stems from this application. I uninstalled and reinstalled Firebox, but the problem persists. Please advise."

Go ahead and upload your screenshots here. :)