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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

mariav
mariav
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I started having crashes ,freezes , to not working at all since the last update to firefox 47. And all this happens when I start to play farmville at facebook simultaneously as mention above . I have used help guide in firefox to fix this but no success , I have refreshed -get a new copy with no add-on ...I started to play maybe I was there about 5minute when again the pop-up appears , 

for exmple here a 2 of the many.

script: https://cdn.doubleverify.com/avs598.js:75 / script: https://cdn.doubleverify.com/avs598.js:75. I click on the " stop" choice and it disappears but it then leaves me with a non- functional page , nothing I do seems to help it or close it ..so eventually it will crash on its own or I will have task manager to Ended for me. This pc. its an brand new hp Pavilion 64bit-operating system x 64 based processor / 8.00 GB Ram . Its been a few days now Im very exhausted I know someone can help me with this I don't know much of computers but can follow directions . thank you in advance . crash report ID, Firefox 47.0 Crash Report [@ msvcr120.dll@0x11595 | nsCSSFrameConstructor::ConstructFrameFromItemInternal ]

I started having crashes ,freezes , to not working at all since the last update to firefox 47. And all this happens when I start to play farmville at facebook simultaneously as mention above . I have used help guide in firefox to fix this but no success , I have refreshed -get a new copy with no add-on ...I started to play maybe I was there about 5minute when again the pop-up appears , for exmple here a 2 of the many. script: https://cdn.doubleverify.com/avs598.js:75 / script: https://cdn.doubleverify.com/avs598.js:75. I click on the " stop" choice and it disappears but it then leaves me with a non- functional page , nothing I do seems to help it or close it ..so eventually it will crash on its own or I will have task manager to Ended for me. This pc. its an brand new hp Pavilion 64bit-operating system x 64 based processor / 8.00 GB Ram . Its been a few days now Im very exhausted I know someone can help me with this I don't know much of computers but can follow directions . thank you in advance . crash report ID, Firefox 47.0 Crash Report [@ msvcr120.dll@0x11595 | nsCSSFrameConstructor::ConstructFrameFromItemInternal ]

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You posted the signature of the crash report.

Can you post the actual ID that stats with 'bp-'?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: Try to reset (power on/off) the router.

FredMcD
FredMcD
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The crash report is several pages of data. We need the report numbers to see the whole report.