This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird folder suddenly missing. How can I recover it?

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by mmczat

more options

I was moving an email from Inbox to a folder (not under local) under my user and received error " current operation on Z Purchases and Receipts (Failure) folder does not exist. I could see the folder /sub folders on my screen listed. I closed and restarted Thunderbird thing it was a glitch and the folder was gone - although others were still there. I went to Activity Manager and it listed the missing folder as deleted along with all the sub folders under it. How can I Recover this data? I am running Windows 10 / Thunderbird 45.1.1 with calendar.

I was moving an email from Inbox to a folder (not under local) under my user and received error " current operation on Z Purchases and Receipts (Failure) folder does not exist. I could see the folder /sub folders on my screen listed. I closed and restarted Thunderbird thing it was a glitch and the folder was gone - although others were still there. I went to Activity Manager and it listed the missing folder as deleted along with all the sub folders under it. How can I Recover this data? I am running Windows 10 / Thunderbird 45.1.1 with calendar.

All Replies (1)

more options

It is three hours later and the folder is back. Puzzled but happy I have the data again. Closed issue.