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Firefox crashing - shut down hang

  • 6 replies
  • 3 have this problem
  • 1 view
  • Last reply by philipp

karen_72687
karen_72687
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Firefox is always crashing when closing down the browser. Have reset several times, and still having the same problem. Any help apperciated. Karen

Crash Report

Signature: shutdownhang Crash Reason: EXCEPTION_BREAKPOINT MOZ_CRASH Reason: MOZ_CRASH (Shutdown too long, probably frozen, causing a crash.)

Firefox is always crashing when closing down the browser. Have reset several times, and still having the same problem. Any help apperciated. Karen Crash Report Signature: shutdownhang Crash Reason: EXCEPTION_BREAKPOINT MOZ_CRASH Reason: MOZ_CRASH (Shutdown too long, probably frozen, causing a crash.)

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

karen_72687
karen_72687 Question owner
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Last 5 crash reports:

bp-8e2a2365-adf0-4375-9743-dbcb72160623 6/22/2016 7:03 PM

bp-5e4d252c-94be-4c54-a465-1665e2160622 6/21/2016 7:34 PM

bp-ca1947d9-7ffb-468d-bd5f-27fa22160620 6/19/2016 7:04 PM

bp-e6aadce9-56c9-4897-879b-f4f6d2160617 6/16/2016 8:06 PM

bp-48120e80-8356-438e-b27f-609852160616 6/15/2016 7:46 PM

FredMcD
FredMcD
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atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

the-edmeister
the-edmeister
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FredMcD is suggesting that you look for updated video /graphics drivers.

That atidxx32.dll is flagged in all 5 of those crash reports as precipitating each of those crashes.

karen_72687
karen_72687 Question owner
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I have an AMD Radeon HD 6700 graphics card, Windows 7-64-bit. Will this update you've recommended work with this card? I've checked my graphics card software for updates and it's telling me I have the current update:

[Driver Packaging Version - 15.20.1062.1003-150728a1-187447C Catalyst Version - 15.7.1 AMD Catalyst Control Center Version - 2015.0728.2244.39078]

If yes I can upgrade, would AMD Radeon Software Crimson Edition 16.3.2.​be correct?

I wanted to verify this before doing any upgrading. Thanks much. Karen

Modified by karen_72687

philipp
philipp
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hi, the shutdown crash at hand most likely won't be related to you graphics driver whatsoever.

is the issue still reproducible when you create a new profile?: Profile Manager - Create, remove or switch Firefox profiles