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What is one to do? I really need an answer, but there is no direct Firefox/Mozilla number?? The community support can only help so much, if it is the same?

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by user1342675

colojane
colojane
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I have all ready posted my question...but I am surprised that no direct contact canbe made with FIREFOX/Mozilla??? Community support is fantastic, but only if someone responds, perhaps because they have the same question! I need to access a part of Southwest Airllnes,and cannot! It is rather urgent, and I do not know what to do...My Safari will notlet me even get to Southwest at this point. Firefox will,except for what I NEED TO DO!!!!! HELP

I have all ready posted my question...but I am surprised that no direct contact canbe made with FIREFOX/Mozilla??? Community support is fantastic, but only if someone responds, perhaps because they have the same question! I need to access a part of Southwest Airllnes,and cannot! It is rather urgent, and I do not know what to do...My Safari will notlet me even get to Southwest at this point. Firefox will,except for what I NEED TO DO!!!!! HELP

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Sorry, there is no telephone number for Firefox support; Mozilla doesn't provide support via telephone.

Sometimes users may not receive support as fast as they would like, especially during a holiday weekend like now. And starting multiple new threads about the same issue sure isn't going to speed things up (3 threads in the last 7 hours).

Original support question is here: https://support.mozilla.org/en-US/questions/1129430

As far as your other question; yes. Mozilla employees do occasionally provide support answers in this forum. But there is no identification 'badge' for Mozilla employees, although many of the Admin's are employees.

James
James
  • Moderator
  • Top 10 Contributor
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colojane said

I have all ready posted my question...but I am surprised that no direct contact can be made with FIREFOX/Mozilla???

Mozilla does not have the resources to do the size of call centers that would be needed for phone, chat, or email especially since it would be for free.

user1342675
user1342675
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Hi colojane  !

The best advise I can give you is to write an old-fashioned letter to:

Mozilla Foundation 1981 Landings Drive Building K   Ca 94043 - 0801   Mountain View   (USA)

Best of luck   !