This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 10 replies
  • 2 have this problem
  • 1 view
  • Last reply by dxristos

more options

crashes at random times but the most when i am seeing a stream at twitch.tv

crashes at random times but the most when i am seeing a stream at twitch.tv

All Replies (10)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

bp-4cecd242-9038-4d6a-a40a-eb5802160702 bp-bad72b0e-8f07-4f9f-b7f5-aa6502160702 bp-61868a33-c3c3-4e76-a78b-7503d2160701 bp-9ed9e336-3208-4f5c-a1aa-fcd282160701

more options

thank you, can you try to run a tool like www.memtest.org in order to check the integrity of your ram?

more options

i have this problem for a long time and yesterday i format my drive and done a new clean install of windows and i am still getting this crashes

more options

have done this already it ran to 100% without any errors

more options

please try to let it run over-night with multiple passes, as memory errors might not occur every time

more options

i left it about 2 hours i think something is wrong with my GPU can u check it through those reports?

more options

no indication about your gpu's involvement there. three of the crashes happened in the javascript just-in-time compiler engine of firefox which are most commonly caused by bit flips due to defect ram.

more options

i will do the test again and i will let u know about the results

more options

ran the test for about 10 hours and no errors occurred