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Firefox crashes

seo.animesh07
seo.animesh07
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i unable to open my firefox

whenever i click firefox icon to open it, i got a crash massage to restart filefox, i try several time but before starting of mozilla, crash report appear, below is some crash report details

Crash ID: bp-d6922d9d-328f-4aab-9c45-eea482160707 date 07-07-2016 Crash ID: bp-1a000b65-d1d1-4241-baaf-651d42160706 date 06-07-2016

i unable to open my firefox whenever i click firefox icon to open it, i got a crash massage to restart filefox, i try several time but before starting of mozilla, crash report appear, below is some crash report details Crash ID: bp-d6922d9d-328f-4aab-9c45-eea482160707 date 07-07-2016 Crash ID: bp-1a000b65-d1d1-4241-baaf-651d42160706 date 06-07-2016

Chosen solution

hi, this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

afterwards you should Update Firefox to the latest release!

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hi, this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

afterwards you should Update Firefox to the latest release!

seo.animesh07
seo.animesh07 Question owner
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Thanks for solving my problem