This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Xfinity Comcast News videos will play ad, but not play video in Firefox 47.0.1. I'm running Windows 10 and downloaded Adobe FP 22_xa_install.exe file.

espJones
espJones
more options

Yesterday, I reported this problem. the-edmeister replied with a link asking me to download adobe flash player. I deslected the options and just downloaded the lastest fp file: flashplayer22_xa_install.exe. This did not fix the problem. I continue to click onto Xfinity/Comcast News clip videos and the video commercial plays, then the news item does not play, just goes into continuous circle loop. Any other ideas? I greatly appreciate your help. esp_jones

Yesterday, I reported this problem. the-edmeister replied with a link asking me to download adobe flash player. I deslected the options and just downloaded the lastest fp file: flashplayer22_xa_install.exe. This did not fix the problem. I continue to click onto Xfinity/Comcast News clip videos and the video commercial plays, then the news item does not play, just goes into continuous circle loop. Any other ideas? I greatly appreciate your help. esp_jones

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

You still don't have a Flash plugin installed for Firefox, per your More System Details.

Please continue in your original thread about your problem with Xfinity News videos. https://support.mozilla.org/en-US/questions/1130179