We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When trying to use the recommended installer, I get as far as the small window that says "extracting," but once that's done nothing happens...

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

more options

So I downloaded the full firefox installer here: https://www.mozilla.org/en-US/firefox/all/, which seems to be the most common solution for people having trouble installing the program through the "stub" installer, but that still hasn't done it for me. When I run the installer I get a little window that says "extracting" with a loading bar below it. It completes the extracting process, but then nothing happens. The window disappears and nothing else pops up to continue with the installation... please help!

So I downloaded the full firefox installer here: https://www.mozilla.org/en-US/firefox/all/, which seems to be the most common solution for people having trouble installing the program through the "stub" installer, but that still hasn't done it for me. When I run the installer I get a little window that says "extracting" with a loading bar below it. It completes the extracting process, but then nothing happens. The window disappears and nothing else pops up to continue with the installation... please help!

All Replies (1)

more options

You can find the full version of the current Firefox release (47.0.1) in all languages and all operating systems here: