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unresponsive script mail-msktbird_3.js - TB hangs (McAfee addon installed)

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  • Last reply by Wayne Mery

Umslopagas
Umslopagas
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When starting Thunderbird (45.2.0) under Windows 8.1, after a few seconds TBird hangs with the message:

Warning: Unresponsive script: A script on the page may be busy, or it may have stopped responding..... Script: chrome://msktbird/content/mail-msktbird_3.js:566

After several minutes it frees up for a while and then fails again.


Obviously "chrome" is a misnomer, and if I look for a near match on the PC, I find: C:\Program Files\McAfee\MSK\chrome\msktbird_3.jar - 9th June 2015, size 20,221

It's the only file in there, so perhaps McAfee has mis-attributed it.

Anyway I started a case with McAfee and they cannot find anything wrong. "Contact supplier" was all they could say.. They did try - re-installing etc. - but no difference.

When starting Thunderbird (45.2.0) under Windows 8.1, after a few seconds TBird hangs with the message: Warning: Unresponsive script: A script on the page may be busy, or it may have stopped responding..... Script: chrome://msktbird/content/mail-msktbird_3.js:566 After several minutes it frees up for a while and then fails again. Obviously "chrome" is a misnomer, and if I look for a near match on the PC, I find: C:\Program Files\McAfee\MSK\chrome\msktbird_3.jar - 9th June 2015, size 20,221 It's the only file in there, so perhaps McAfee has mis-attributed it. Anyway I started a case with McAfee and they cannot find anything wrong. "Contact supplier" was all they could say.. They did try - re-installing etc. - but no difference.

Modified by Wayne Mery

Chosen solution

barringd,

Hey, did you situation improve??

We cannot tell unless you tell us.

Thanks Wayne

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Wayne Mery
Wayne Mery
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barringd said

Anyway I started a case with McAfee and they cannot find anything wrong. "Contact supplier" was all they could say.. They did try - re-installing etc. - but no difference.

Someone there is probably playing dumb.

Does disabling McAfee at tools | addons | extensions help? (please tell us)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Chosen Solution

barringd,

Hey, did you situation improve??

We cannot tell unless you tell us.

Thanks Wayne