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Firefox crashes everytime

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by philipp

coderocker
coderocker
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please help me. i hate using google chrome but firefox is not even opening. i cleared system registries for firefox, reinstalled 10 times still i get the same error. please refer the attached image and submitted crash report. Below is the error detail: AvailablePageFile: 3288907776 AvailablePhysicalMemory: 2927673344 AvailableVirtualMemory: 8795846479872 BlockedDllList: BreakpadReserveAddress: 1046141665280 BreakpadReserveSize: 67108864 BuildID: 20160623154057 CrashTime: 1468954018 Email: *** InstallTime: 1468939046 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 178 StartupTime: 1468954018 SystemMemoryUsePercentage: 52 Throttleable: 1 TotalPageFile: 7277490176 TotalPhysicalMemory: 6153416704 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 2.519509988 Vendor: Mozilla Version: 47.0.1

This report also contains technical information about the state of the application when it crashed.

edit: removed personal information for your protection. (philipp)

please help me. i hate using google chrome but firefox is not even opening. i cleared system registries for firefox, reinstalled 10 times still i get the same error. please refer the attached image and submitted crash report. Below is the error detail: AvailablePageFile: 3288907776 AvailablePhysicalMemory: 2927673344 AvailableVirtualMemory: 8795846479872 BlockedDllList: BreakpadReserveAddress: 1046141665280 BreakpadReserveSize: 67108864 BuildID: 20160623154057 CrashTime: 1468954018 Email: *** InstallTime: 1468939046 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 178 StartupTime: 1468954018 SystemMemoryUsePercentage: 52 Throttleable: 1 TotalPageFile: 7277490176 TotalPhysicalMemory: 6153416704 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 2.519509988 Vendor: Mozilla Version: 47.0.1 This report also contains technical information about the state of the application when it crashed. <sub>edit: removed personal information for your protection. (philipp)</sub>

Modified by philipp

All Replies (1)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.