This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Recovering address and inbox from externally connected HD

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Zenos

rbounds
rbounds
more options

I had an old laptop crash but was able to remove the HD and connect it externally. all files are there but OS would not boot. I am able to retrieve files and the Profile appears to be intact. the previous one was running Windows 7 with an older version of TB but the new laptop is running windows 10. There are MANY emails and addresses that are vital to my company. is there any way to retrieve or copy these into a usable format on the new system????

I had an old laptop crash but was able to remove the HD and connect it externally. all files are there but OS would not boot. I am able to retrieve files and the Profile appears to be intact. the previous one was running Windows 7 with an older version of TB but the new laptop is running windows 10. There are MANY emails and addresses that are vital to my company. is there any way to retrieve or copy these into a usable format on the new system????

All Replies (1)

Zenos
Zenos
more options

Move (or copy) the old profile over your new current one.

https://support.mozilla.org/en-US/kb/profiles-tb?esab=a&s=profiles&r=1&as=s

If you have already gone too far with using your new profile, maybe you can import individual mail stores and address books from the old profile and into the new one.

These two add-ons may be useful: https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/ https://freeshell.de/~kaosmos/morecols-en.html