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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

popper231
popper231
more options

Have removed, reinstalled FF. Changed profile, updated flash


bp-38f2123f-ad9d-4f54-b218-017bb2160908 

               9/8/2016              10:00 AM

bp-9734593e-2abf-49e5-a9a8-d576f2160908 

               9/8/2016              9:55 AM

a27cf79a-1777-460c-bc50-69c32f723624 

               9/6/2016              9:00 AM

80989df8-31fb-4f4d-8b21-848bde6cbda3 

               9/6/2016              8:47 AM

303fe123-d8ab-47e0-bc6c-27887b108f08 

               9/6/2016              8:03 AM

0ac5dc90-be67-43f6-8c9f-5487e4285278 

               8/26/2016            3:44 PM


Firefox 48.0.2 Crash Report [@ hang | ntdll.dll@0x6e1bc ]

Search Mozilla Support for Help ID: 38f2123f-ad9d-4f54-b218-017bb2160908 Signature: hang | ntdll.dll@0x6e1bc Details Metadata Modules Raw Dump Extensions Signature hang | ntdll.dll@0x6e1bc More Reports Search UUID 38f2123f-ad9d-4f54-b218-017bb2160908 Date Processed 2016-09-08 17:00:03 Uptime 12,522 seconds (3 hours, 28 minutes and 42 seconds) Install Age 334,220 seconds since version was first installed (3 days, 20 hours and 50 minutes) Install Time 2016-09-02 23:03:48 Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 10 OS Version 10.0.14393 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 94 stepping 3 | 8 Adapter Vendor ID 0x8086 Adapter Device ID 0x1912 Process Type plugin Shockwave Flash Version: 22.0.0.209 Filename: NPSWF32_22_0_0_209.dll Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7736e1bc User Comments EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x1912, AdapterSubsysID: 06b91028, AdapterDriverVersion: 20.19.15.4454 FP(D100-L11010-W00000000-T0000) WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ Processor Notes processor_ip-172-31-22-67_1314; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit

Related Bugs

Crashing Thread (0)

Frame Module Signature Source Ø 0 ntdll.dll ntdll.dll@0x6e1bc 1 user32.dll RealMsgWaitForMultipleObjectsEx 2 user32.dll MsgWaitForMultipleObjects 3 npswf32_22_0_0_209.dll F_1152915508___________________________________ F117835525______________________________________________________________________________:134 4 npswf32_22_0_0_209.dll F2166389_____________________________________________________________________ F_851861807__________________________________________________________:568 5 npswf32_22_0_0_209.dll F_917831355____________________________________________ F_851861807__________________________________________________________:493 6 npswf32_22_0_0_209.dll F1315696776________________________________ F_851861807__________________________________________________________:444 7 npswf32_22_0_0_209.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 8 npswf32_22_0_0_209.dll F845925699_____________________________________ F1677514683__________________________________________________________________________________:104 9 npswf32_22_0_0_209.dll F1471391699_________________________________________ F742694549____________________________________________________________________:340 10 xul.dll mozilla::plugins::PluginScriptableObjectChild::AnswerHasProperty(mozilla::plugins::PluginIdentifier const&, bool*) dom/plugins/ipc/PluginScriptableObjectChild.cpp:922 11 xul.dll mozilla::plugins::PPluginScriptableObjectChild::OnCallReceived(IPC::Message const&, IPC::Message*&) obj-firefox/ipc/ipdl/PPluginScriptableObjectChild.cpp:889 12 xul.dll IDMap<mozilla::ipc::IProtocol>::Lookup(int) ipc/chromium/src/base/id_map.h:88 13 xul.dll mozilla::ipc::windows::DeferredSettingChangeMessage::`scalar deleting destructor'(unsigned int) 14 user32.dll SetWindowsHookExAW 15 xul.dll mozilla::plugins::PluginModuleChild::EnteredCall() dom/plugins/ipc/PluginModuleChild.cpp:2438 16 xul.dll mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*) ipc/glue/MessageChannel.cpp:1414 17 xul.dll mozilla::plugins::PPluginScriptableObjectChild::CallNPN_Evaluate(nsCString const&, mozilla::plugins::Variant*, bool*) obj-firefox/ipc/ipdl/PPluginScriptableObjectChild.cpp:95 18 xul.dll mozilla::plugins::PluginScriptableObjectChild::Evaluate(_NPString*, _NPVariant*) dom/plugins/ipc/PluginScriptableObjectChild.cpp:1189

Mozilla Crash Reports

Search Product: · · Select Version: · · Report:

Super Search Firefox 48.0.2 Crash Report [@ hang | ntdll.dll@0x6e1bc ]

Search Mozilla Support for Help ID: 82353f98-4d9b-4ceb-9e20-b96ed2160908 Signature: hang | ntdll.dll@0x6e1bc Details Metadata Modules Raw Dump Extensions Signature hang | ntdll.dll@0x6e1bc More Reports Search UUID 82353f98-4d9b-4ceb-9e20-b96ed2160908 Date Processed 2016-09-08 17:00:37 Uptime 737 seconds (12 minutes and 17 seconds) Install Age 320,181 seconds since version was first installed (3 days, 16 hours and 56 minutes) Install Time 2016-09-02 23:03:48 Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 10 OS Version 10.0.14393 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 94 stepping 3 | 8 Adapter Vendor ID 0x8086 Adapter Device ID 0x1912 Process Type plugin Shockwave Flash Version: 22.0.0.209 Filename: NPSWF32_22_0_0_209.dll Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7736e1bc User Comments EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x1912, AdapterSubsysID: 06b91028, AdapterDriverVersion: 20.19.15.4454 FP(D100-L11010-W00000000-T0000) Processor Notes processor_ip-172-31-22-66_1306; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit

Related Bugs

Crashing Thread (0)

Frame Module Signature Source Ø 0 ntdll.dll ntdll.dll@0x6e1bc 1 user32.dll RealMsgWaitForMultipleObjectsEx 2 user32.dll MsgWaitForMultipleObjects 3 npswf32_22_0_0_209.dll F_1152915508___________________________________ F117835525______________________________________________________________________________:134 4 npswf32_22_0_0_209.dll F2166389_____________________________________________________________________ F_851861807__________________________________________________________:568 5 npswf32_22_0_0_209.dll F_917831355____________________________________________ F_851861807__________________________________________________________:493 6 npswf32_22_0_0_209.dll F1315696776________________________________ F_851861807__________________________________________________________:444 7 npswf32_22_0_0_209.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 8 npswf32_22_0_0_209.dll F845925699_____________________________________ F1677514683__________________________________________________________________________________:104 9 npswf32_22_0_0_209.dll F_274593382________________________________ F209679109___________________________________________________________________________________:1802 10 npswf32_22_0_0_209.dll F_305312235__________________________________________ F209679109___________________________________________________________________________________:1050 11 user32.dll _InternalCallWinProc 12 user32.dll UserCallWinProcCheckWow 13 user32.dll DispatchMessageWorker 14 user32.dll DispatchMessageW 15 xul.dll base::MessagePumpForUI::ProcessMessageHelper(tagMSG const&) ipc/chromium/src/base/message_pump_win.cc:338 16 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc:206 17 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) ipc/chromium/src/base/message_pump_win.cc:54 18 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_win.h:78 19 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc:230 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:216 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:203 22 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp:637 23 plugin-container.exe content_process_main(int, char** const) ipc/contentproc/plugin-container.cpp:237 24 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp:131 25 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt/crtw32/startup/crt0.c:255 26 kernel32.dll BaseThreadInitThunk Ø 27 ntdll.dll ntdll.dll@0x60608 Ø 28 ntdll.dll ntdll.dll@0x605d3

Have removed, reinstalled FF. Changed profile, updated flash bp-38f2123f-ad9d-4f54-b218-017bb2160908 9/8/2016 10:00 AM bp-9734593e-2abf-49e5-a9a8-d576f2160908 9/8/2016 9:55 AM a27cf79a-1777-460c-bc50-69c32f723624 9/6/2016 9:00 AM 80989df8-31fb-4f4d-8b21-848bde6cbda3 9/6/2016 8:47 AM 303fe123-d8ab-47e0-bc6c-27887b108f08 9/6/2016 8:03 AM 0ac5dc90-be67-43f6-8c9f-5487e4285278 8/26/2016 3:44 PM Firefox 48.0.2 Crash Report [@ hang | ntdll.dll@0x6e1bc ] Search Mozilla Support for Help ID: 38f2123f-ad9d-4f54-b218-017bb2160908 Signature: hang | ntdll.dll@0x6e1bc Details Metadata Modules Raw Dump Extensions Signature hang | ntdll.dll@0x6e1bc More Reports Search UUID 38f2123f-ad9d-4f54-b218-017bb2160908 Date Processed 2016-09-08 17:00:03 Uptime 12,522 seconds (3 hours, 28 minutes and 42 seconds) Install Age 334,220 seconds since version was first installed (3 days, 20 hours and 50 minutes) Install Time 2016-09-02 23:03:48 Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 10 OS Version 10.0.14393 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 94 stepping 3 | 8 Adapter Vendor ID 0x8086 Adapter Device ID 0x1912 Process Type plugin Shockwave Flash Version: 22.0.0.209 Filename: NPSWF32_22_0_0_209.dll Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7736e1bc User Comments EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x1912, AdapterSubsysID: 06b91028, AdapterDriverVersion: 20.19.15.4454 FP(D100-L11010-W00000000-T0000) WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ Processor Notes processor_ip-172-31-22-67_1314; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit Related Bugs Crashing Thread (0) Frame Module Signature Source Ø 0 ntdll.dll ntdll.dll@0x6e1bc 1 user32.dll RealMsgWaitForMultipleObjectsEx 2 user32.dll MsgWaitForMultipleObjects 3 npswf32_22_0_0_209.dll F_1152915508___________________________________ F117835525______________________________________________________________________________:134 4 npswf32_22_0_0_209.dll F2166389_____________________________________________________________________ F_851861807__________________________________________________________:568 5 npswf32_22_0_0_209.dll F_917831355____________________________________________ F_851861807__________________________________________________________:493 6 npswf32_22_0_0_209.dll F1315696776________________________________ F_851861807__________________________________________________________:444 7 npswf32_22_0_0_209.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 8 npswf32_22_0_0_209.dll F845925699_____________________________________ F1677514683__________________________________________________________________________________:104 9 npswf32_22_0_0_209.dll F1471391699_________________________________________ F742694549____________________________________________________________________:340 10 xul.dll mozilla::plugins::PluginScriptableObjectChild::AnswerHasProperty(mozilla::plugins::PluginIdentifier const&, bool*) dom/plugins/ipc/PluginScriptableObjectChild.cpp:922 11 xul.dll mozilla::plugins::PPluginScriptableObjectChild::OnCallReceived(IPC::Message const&, IPC::Message*&) obj-firefox/ipc/ipdl/PPluginScriptableObjectChild.cpp:889 12 xul.dll IDMap<mozilla::ipc::IProtocol>::Lookup(int) ipc/chromium/src/base/id_map.h:88 13 xul.dll mozilla::ipc::windows::DeferredSettingChangeMessage::`scalar deleting destructor'(unsigned int) 14 user32.dll SetWindowsHookExAW 15 xul.dll mozilla::plugins::PluginModuleChild::EnteredCall() dom/plugins/ipc/PluginModuleChild.cpp:2438 16 xul.dll mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*) ipc/glue/MessageChannel.cpp:1414 17 xul.dll mozilla::plugins::PPluginScriptableObjectChild::CallNPN_Evaluate(nsCString const&, mozilla::plugins::Variant*, bool*) obj-firefox/ipc/ipdl/PPluginScriptableObjectChild.cpp:95 18 xul.dll mozilla::plugins::PluginScriptableObjectChild::Evaluate(_NPString*, _NPVariant*) dom/plugins/ipc/PluginScriptableObjectChild.cpp:1189 Mozilla Crash Reports Search Product: · · Select Version: · · Report: Super Search Firefox 48.0.2 Crash Report [@ hang | ntdll.dll@0x6e1bc ] Search Mozilla Support for Help ID: 82353f98-4d9b-4ceb-9e20-b96ed2160908 Signature: hang | ntdll.dll@0x6e1bc Details Metadata Modules Raw Dump Extensions Signature hang | ntdll.dll@0x6e1bc More Reports Search UUID 82353f98-4d9b-4ceb-9e20-b96ed2160908 Date Processed 2016-09-08 17:00:37 Uptime 737 seconds (12 minutes and 17 seconds) Install Age 320,181 seconds since version was first installed (3 days, 16 hours and 56 minutes) Install Time 2016-09-02 23:03:48 Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 10 OS Version 10.0.14393 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 94 stepping 3 | 8 Adapter Vendor ID 0x8086 Adapter Device ID 0x1912 Process Type plugin Shockwave Flash Version: 22.0.0.209 Filename: NPSWF32_22_0_0_209.dll Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7736e1bc User Comments EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x1912, AdapterSubsysID: 06b91028, AdapterDriverVersion: 20.19.15.4454 FP(D100-L11010-W00000000-T0000) Processor Notes processor_ip-172-31-22-66_1306; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit Related Bugs Crashing Thread (0) Frame Module Signature Source Ø 0 ntdll.dll ntdll.dll@0x6e1bc 1 user32.dll RealMsgWaitForMultipleObjectsEx 2 user32.dll MsgWaitForMultipleObjects 3 npswf32_22_0_0_209.dll F_1152915508___________________________________ F117835525______________________________________________________________________________:134 4 npswf32_22_0_0_209.dll F2166389_____________________________________________________________________ F_851861807__________________________________________________________:568 5 npswf32_22_0_0_209.dll F_917831355____________________________________________ F_851861807__________________________________________________________:493 6 npswf32_22_0_0_209.dll F1315696776________________________________ F_851861807__________________________________________________________:444 7 npswf32_22_0_0_209.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 8 npswf32_22_0_0_209.dll F845925699_____________________________________ F1677514683__________________________________________________________________________________:104 9 npswf32_22_0_0_209.dll F_274593382________________________________ F209679109___________________________________________________________________________________:1802 10 npswf32_22_0_0_209.dll F_305312235__________________________________________ F209679109___________________________________________________________________________________:1050 11 user32.dll _InternalCallWinProc 12 user32.dll UserCallWinProcCheckWow 13 user32.dll DispatchMessageWorker 14 user32.dll DispatchMessageW 15 xul.dll base::MessagePumpForUI::ProcessMessageHelper(tagMSG const&) ipc/chromium/src/base/message_pump_win.cc:338 16 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc:206 17 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) ipc/chromium/src/base/message_pump_win.cc:54 18 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_win.h:78 19 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc:230 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:216 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:203 22 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp:637 23 plugin-container.exe content_process_main(int, char** const) ipc/contentproc/plugin-container.cpp:237 24 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp:131 25 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt/crtw32/startup/crt0.c:255 26 kernel32.dll BaseThreadInitThunk Ø 27 ntdll.dll ntdll.dll@0x60608 Ø 28 ntdll.dll ntdll.dll@0x605d3

All Replies (2)

John99
John99
more options

One of those crash reports is actually a hang relating to Flash Player, the other is something going wrong at closedown, and that could be related to earlier crashes or hangs.

If you test out Firefox in its own safe mode and with all plugins including Flash Player disabled does th problem go away ? If not please post two or three crash reports that occurred while in safe mode with plugins disabled.

Later when on looking in to FlashPlayer issues this article may help

Forum notes

  • Crash Reports
    1. bp-38f2123f-ad9d-4f54-b218-017bb2160908
    2. bp-9734593e-2abf-49e5-a9a8-d576f2160908
  • Crash Signatures
    1. Firefox 48.0.2 Crash Report [@ hang | ntdll.dll@0x6e1bc ]
    2. Firefox 48.0.2 Crash Report [@ IPCError-browser | ShutDownKill ]
  • Related bug reports include (In fact too many to list)
    • Bug 1286053 - Crash in IPCError-browser | ShutDownKill when add-ons are enabled
    • Bug 1279293 - Crash in IPCError-browser | ShutDownKill

May also be worth checking is this e10s related

FredMcD
FredMcD
more options

EMET.dll = Microsoft Corporation

ntdll.dll = Microsoft

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

mswsock.dll = Microsoft

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration