This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Restore session after FF crash has no windows/tabs

more options

Firefox 48.0.1 crashed a while ago. I quit the application from the crash notification window & restarted my iMac. When I restarted Firefox, the session restore page appeared indicating that I should examine my windows & tabs, but that page contained no windows/tabs. I have no idea how to get back the tabs I had before the crash. The same thing happened recently, but I honestly don't remember whether it was the last time FF crashed, since it crashes not infrequently for no apparent reason.

Firefox 48.0.1 crashed a while ago. I quit the application from the crash notification window & restarted my iMac. When I restarted Firefox, the session restore page appeared indicating that I should examine my windows & tabs, but that page contained no windows/tabs. I have no idea how to get back the tabs I had before the crash. The same thing happened recently, but I honestly don't remember whether it was the last time FF crashed, since it crashes not infrequently for no apparent reason.

All Replies (4)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
more options

I did what you asked and got the correct title & columns, but no report list.

more options

It just happened again. This time I had the spinning beach ball for hours & then I force quit the application. I have my history but the restore windows & tabs is empty. At this point, I'm going to stop using Firefox except for specific situations in which Safari doesn't do what I want.

more options

If you were not in incognito mode before facing the crash issue, you could press the Settings button and click on the History button. There, you could find those closed tabs during the crash.