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FIREFOX DRASHES, WOMT OPEN IN SAFE MODE

  • 23 replies
  • 4 have this problem
  • 9 views
  • Last reply by cpse

johnpaul16
johnpaul16
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fIREFOX KEEPS CRASHING OUT OF NOWHERE,, WORKED FINE THEN THIS MORNING I CANT GET IT TO OPEN.

cRASHES, AND WONT OPEN IN SAFE MODE, WONT KET ME CREATE NEW PROFILES.

NOTHING IS WORKING.

fIREFOX KEEPS CRASHING OUT OF NOWHERE,, WORKED FINE THEN THIS MORNING I CANT GET IT TO OPEN. cRASHES, AND WONT OPEN IN SAFE MODE, WONT KET ME CREATE NEW PROFILES. NOTHING IS WORKING.

All Replies (3)

johnpaul16
johnpaul16 Question owner
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that worked,, TY for the help

slswyoming
slswyoming
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Philipp, "In that text field, type %APPDATA% and press Enter. An explorer window should open. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted. "

On my computer, there IS no Mozilla folder, you must go in either "Local" or "Roaming" ------ BOTH have a Mozilla folder. Please include this situation in your instructions - PLEASE, WHICH ONE DO YOU MEAN?

cpse
cpse
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forgot to send an update. Symantec updated their IPS file late afternoon on 9/13. make sure your SEP server received the file and update the clients. once done FF ESR 38.0.1 works again. time to plan an upgrade to version 45.3 as that's the min version recommended by Symantec. betting they block the older version again sometime down the road.

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