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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by philipp

bsilverm1
bsilverm1
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I previously filed this crash report:

Crash ID: bp-5b15dee6-ee52-4b5a-a727-2ecd72160913

Every time I start Firefox it crashes. For a second, the safe mode/refresh window opens, but is unusable. Then, immediately I get the crash reporter window. I cannot start Firefox in safe mode. I tried uninstalling and reinstalling, but that did not work. Everything was working fine yesterday. Please help.

Thank you.

I previously filed this crash report: Crash ID: bp-5b15dee6-ee52-4b5a-a727-2ecd72160913 Every time I start Firefox it crashes. For a second, the safe mode/refresh window opens, but is unusable. Then, immediately I get the crash reporter window. I cannot start Firefox in safe mode. I tried uninstalling and reinstalling, but that did not work. Everything was working fine yesterday. Please help. Thank you.

All Replies (1)

philipp
philipp
  • Moderator
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hi bsilverm1, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US