This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Format has changed, top half is tech numbers, print very small, what happened, how to fix?

bennyrhoads
bennyrhoads
more options

I'm using win7. Yesterday I was opening an email, and the screen turned white. I got out of email and went back in, and the format of the screen had changed. All words on the screen were very small. The font had changed also. The top half of the screen was full of what appeared as DOS data, or technical gibberish. The bottom half was the email with small font. I remember several years ago setting up the way I wanted the page to appear, but I was not able to change anything except, when I type a message, I was able to change the font and size as it appears to me. What has happened, and how can I get my old format back? Benny

I'm using win7. Yesterday I was opening an email, and the screen turned white. I got out of email and went back in, and the format of the screen had changed. All words on the screen were very small. The font had changed also. The top half of the screen was full of what appeared as DOS data, or technical gibberish. The bottom half was the email with small font. I remember several years ago setting up the way I wanted the page to appear, but I was not able to change anything except, when I type a message, I was able to change the font and size as it appears to me. What has happened, and how can I get my old format back? Benny
Attached screenshots

Chosen solution

Is it the menu items that appear smaller, or the message content?

Did you have the wood background before? If the wood background it not intentional, I think you changed the theme.

  1. Go to Tools > Add-ons
  2. Select the Appearance tab.
  3. Switch to Default.

I think we'll need more info about your setup too.

  1. Go to Help > Troubleshooting Information.
  2. Click on Copy text to clipboard
  3. Open a reply to this post, and right-click > Paste to paste your troubleshooting information.
Read this answer in context 👍 0

All Replies (4)

Chris Ilias
Chris Ilias
  • Moderator
more options

It looks like you've set Thunderbird to display all message headers. It's just a view setting you can easily turn off.

  1. Open the View menu and go to Headers.
  2. Select Normal.
bennyrhoads
bennyrhoads Question owner
more options

This helped, but it still has the formatting or appearance of the page in very small letters and a fine font. This was all set up some time back as Times new roman. Thanks for the help Chris. I think maybe the themes and fonts need checked. That's where I'm headed too now.......

Chris Ilias
Chris Ilias
  • Moderator
more options

Chosen Solution

Is it the menu items that appear smaller, or the message content?

Did you have the wood background before? If the wood background it not intentional, I think you changed the theme.

  1. Go to Tools > Add-ons
  2. Select the Appearance tab.
  3. Switch to Default.

I think we'll need more info about your setup too.

  1. Go to Help > Troubleshooting Information.
  2. Click on Copy text to clipboard
  3. Open a reply to this post, and right-click > Paste to paste your troubleshooting information.
bennyrhoads
bennyrhoads Question owner
more options

Chris... The Walnut background is intentional. After your first suggestion, I went to my themes and fonts and reactivated it and everything is back to normal. I have no idea why things changed. It happened by opening an email and getting the blank screen. Anyway thanks for the help, and things are back to normal