This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installed a new hard drive, now Thunderbird doesn't work at all. Can't access, send or receive. Error message says can't connect to server.

  • 6 replies
  • 3 have this problem
  • 1 view
  • Last reply by Denice6

more options

After I had a new hard drive installed, Thunderbird wouldn't work. I can't see any of my old emails. Can't send or receive. When I try to get emails, an error message pops up that I can't connect to the server. The website associated with my email addresses is still active.

After I had a new hard drive installed, Thunderbird wouldn't work. I can't see any of my old emails. Can't send or receive. When I try to get emails, an error message pops up that I can't connect to the server. The website associated with my email addresses is still active.
Attached screenshots

Chosen solution

but did they help and find the solution? If they did, what was it.

BTW this is a global forum. your last three posts to this forum were between midnight and 7:30am my time.

Read this answer in context 👍 1

All Replies (6)

more options

new hard drive, new anti virus, new firewall. I would say one of those two things it blocking Thunderbird from accessing the internet.

more options

Yes, I did reinstall the anti virus. But it's the same anti virus I was running before - and mail worked fine then.

One thing that seems strange is the server name that came up in the server settings. It is "california.websitewelcome.com" I have now idea where that came from. It doesn't even sound like a real name?

I don't know what to do about the anti virus blocking the Thunderbird, but will ask someone to help me with that. However, when my anti virus (Eset) blocks something, I usually get a dialog box telling me it has done so. I am not getting that in this instance.

more options

Matt, I uninstalled anti virus and firewall. Still got error message that I can't connect to server. What else could it be?

more options

Got some friends to help me with this. Mozilla support is woefully inadequate.

more options

Chosen Solution

but did they help and find the solution? If they did, what was it.

BTW this is a global forum. your last three posts to this forum were between midnight and 7:30am my time.

more options

Matt, Thank you for your reply. I was feeling like no one was interested in helping me. Also, I did not stop to think that this is a global forum. We Americans are guilty of thinking the world revolves around OUR waking hours. I will be more mindful.

The solution was in the server settings, not the antivirus or firewall. Once I got the correct settings and port, I was able to access my email. Haven't tried sending anything though.

Case resolved, in my opinion.