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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

mozilla2016
mozilla2016
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Bonjour,

mozilla firefox plante souvent, notamment quand je regarde une vidéo et il y a marqué "plugin container a cessé de fonctionné". j'ai suivi les instruction sur le site support.mozilla en envoyant la liste des rapports et en recopiant le dernier rapport.

Comment faire maintenant??? En français s'il vous plait et donnez moi des explications claires et précises sinon je ne comprend rien.

Merci

Bonjour, mozilla firefox plante souvent, notamment quand je regarde une vidéo et il y a marqué "plugin container a cessé de fonctionné". j'ai suivi les instruction sur le site support.mozilla en envoyant la liste des rapports et en recopiant le dernier rapport. Comment faire maintenant??? En français s'il vous plait et donnez moi des explications claires et précises sinon je ne comprend rien. Merci

All Replies (2)

philipp
philipp
  • Moderator
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hi, in this forum we can only provide support in english at the moment. if you need help in french please refer to the following francophone support resources instead: https://support.mozilla.org/fr/kb/obtenir-assistance-communaute

thank you for your understanding!

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29