Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot retrieve my Firefox account username on my email

  • 4 replies
  • 3 have this problem
  • 11 views
  • Last reply by Happy112

peppesc
peppesc
more options

I asked to retrieve my Firefox account username on my email but i don't receive anything.

I received immediately from notifications@support.mozilla.org the message asking to confirm my email address for completing the registration to this community, and i had confirmed it also for my Firefox account, when i activated it, ... but now there is no way to receive the message with my username.

I asked to retrieve my Firefox account username on my email but i don't receive anything. I received immediately from notifications@support.mozilla.org the message asking to confirm my email address for completing the registration to this community, and i had confirmed it also for my Firefox account, when i activated it, ... but now there is no way to receive the message with my username.

Chosen solution

I'm sorry, i think i confused my Sync account with this support account i've just created. What i meant for "firefox account" was the first.

I was able to configure a new Sync device using my email address + password. No "username" needed.

My problem is solved.

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
more options

I will let the right people know.

peppesc
peppesc Question owner
more options

Chosen Solution

I'm sorry, i think i confused my Sync account with this support account i've just created. What i meant for "firefox account" was the first.

I was able to configure a new Sync device using my email address + password. No "username" needed.

My problem is solved.

Happy112
Happy112
more options

No need to be sorry;   glad your problem is solved   !
Would you be a dear and mark   your  last post as   Chosen Solution,   so others will know   ?
Thanks   !

Happy112
Happy112
more options

Happy112 said

No need to be sorry;   glad your problem is solved   !
Would you be a dear and mark   your  last post as   Chosen Solution,   so others will know   ?
Thanks   !

Hi again,   peppesc   !
You accidentally marked  my  post as   Chosen Solution  ........
Since only you can rectify this:
Would you be a dear and remove the mark from my post and mark   your  last post as  Chosen Solution  ?
Thanks   !
(sorry for being a pain in the you-know-where)