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Why do I get error R0107005 when trying to send a message but do not get it on the second try?

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by christ1

JCMcAleney
JCMcAleney
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When I try to send a message I get the notice: "An error occurred while sending mail. The mail server responded: Authentication is required before sending [R0107005]. Please verify that your email address is correct in your account settings and try again." If I wait a moment, don't change ANYTHING, then try again the message goes through. I am running Windows 10 on my PC and it just did a major update. Prior to the update this was not happening. Coincidence or cause? I have been using Thunderbird for years and never had this error before.

When I try to send a message I get the notice: "An error occurred while sending mail. The mail server responded: Authentication is required before sending [R0107005]. Please verify that your email address is correct in your account settings and try again." If I wait a moment, don't change ANYTHING, then try again the message goes through. I am running Windows 10 on my PC and it just did a major update. Prior to the update this was not happening. Coincidence or cause? I have been using Thunderbird for years and never had this error before.

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
JCMcAleney
JCMcAleney Question owner
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Application Basics 

   Name: Thunderbird
   Version: 45.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160825102941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.roadrunner.com:110, plain, passwordCleartext
     OUTGOING: , smtp.roadrunner.com:25, plain, none, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-ca6e66af-acee-4ecf-b39d-c7f7e2151219 (12/18/2015)
   http://crash-stats.mozilla.com/report/index/bp-4aad3aef-650d-4df8-a9be-356682151108 (11/7/2015)
   http://crash-stats.mozilla.com/report/index/bp-459f66fb-748c-491a-9a1d-fd5d32151014 (10/14/2015)

 Extensions
   Show All Body Parts, 1.2, true, ShowAllBodyParts@kamens.us
JCMcAleney
JCMcAleney Question owner
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Important Modified Preferences 

   Name: Value

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     browser.cache.disk.filesystem_reported: 1
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     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.3.0
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     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
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     font.name.sans-serif.tr: Calibri
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     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
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     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
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     print.printer_\\DESKTOP-GN9N446\Brother_HL-2270DW_series.print_paper_width: 8.50
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     print.printer_\\JANET-HP\Brother_HL-2270DW_series.print_orientation: 0
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     print.printer_\\JANET-HP\Brother_HL-2270DW_series.print_paper_height: 11.00
     print.printer_\\JANET-HP\Brother_HL-2270DW_series.print_paper_name:
     print.printer_\\JANET-HP\Brother_HL-2270DW_series.print_paper_size_type: 0
     print.printer_\\J
christ1
christ1
  • Top 25 Contributor
more options
OUTGOING: , smtp.roadrunner.com:25, plain, none, true

Doesn't Roadrunner require a password for the outgoing server? There used to be a method called POP-before-SMTP. https://en.wikipedia.org/wiki/POP_before_SMTP

That might somewhat explain why it's working at the second attempt. But that's so old, I'd be surprised if it's still used by email providers today. So you'll need to check with Roadrunner about the correct server settings.

Also, your account doesn't use encryption, i.e. every time you access the server your password is transmitted in the clear. If Roadrunner don't offer encryption, look for a new email provider.