This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 20 views
  • Last reply by Piers66

jrwlrw
jrwlrw
more options

Firefox crashes on various pages. For example, if I go to "eauclaire.craigslist.org", it will open. If I try to go to "Auto Parts" on Craig's List, it crashes. If I go to "Cars for Sale" it opens. If I go to "Motor Cycles for Sale" it crashes. If I go to "www.Westconsincu.org" and attempt to open my personal account, it crashes. If I go to the "Show details" at the bottom of this page, it crashes. This began on 9/24/2016 coincident with the upgrade to version 49.0.

Firefox crashes on various pages. For example, if I go to "eauclaire.craigslist.org", it will open. If I try to go to "Auto Parts" on Craig's List, it crashes. If I go to "Cars for Sale" it opens. If I go to "Motor Cycles for Sale" it crashes. If I go to "www.Westconsincu.org" and attempt to open my personal account, it crashes. If I go to the "Show details" at the bottom of this page, it crashes. This began on 9/24/2016 coincident with the upgrade to version 49.0.

All Replies (4)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Piers66
Piers66
more options

Should this question really be marked as 'Done'?

This looks like the same problem a number of us are having (and is being widely reported on the Linux Mint forum), but I haven't seen a solution...

FredMcD
FredMcD
more options

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

Piers66
Piers66
more options

Thanks for replying, FredMcD, but I'm not the original poster of this thread. I came to it because I have the same problem and was hoping to find an answer (I posted elsewhere, but my thread is currently languishing in the 'Responded' section...).

All I see is a request for more info in the shape of crash logs, nothing to say what happened next. If the OP has submitted them elsewhere and got a real solution feel free to ignore me (but I'd love it if you could include a link so that I can see!).

Piers.