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After the recent upgrade, after login to Firefox Sync, I dont see my user/passwords visible. Neither the ones that i import with FEBE are visible.

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  • Last reply by Paul

mmotiramani
mmotiramani
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Why can't i see my passwords nor the AddOn settings that were there before are getting reflected. It seems that from the sync login it is only able to pick the addons but not its setting and suddenly the passwords list is not visible. What to do i have relied on firefox so blindly and now i am not able to see my passwords.

Why can't i see my passwords nor the AddOn settings that were there before are getting reflected. It seems that from the sync login it is only able to pick the addons but not its setting and suddenly the passwords list is not visible. What to do i have relied on firefox so blindly and now i am not able to see my passwords.

All Replies (1)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.