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thunderbird hangs when clicking on attachment button

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by Wayne Mery

samychez
samychez
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§When I click on the button to attach a file when I write an email , Thunderbird seems to hang/freeze and the only way to stop it is to click on the red cross. But the drag & drop file in the attchment Zone of a message is working fine ... How to solve/fix this problem . Thanks and excuse my bad english , I am French

§When I click on the button to attach a file when I write an email , Thunderbird seems to hang/freeze and the only way to stop it is to click on the red cross. But the drag & drop file in the attchment Zone of a message is working fine ... How to solve/fix this problem . Thanks and excuse my bad english , I am French

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

samychez
samychez Question owner
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Avast Free Edition with only 3 agents activated.

Reading your message I tried the option  : disable all agents for 10 min , then trying to write an email and adding an attachment with thunderbird button , and the same hang/freeze occur : the waiting cursor (turning ring) of Windows 7 Pro . I don't have any specific add or customization on my w7pro x64 .

Thanks for your help ...

christ1
christ1
  • Top 25 Contributor
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https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Start *Windows'* safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.