This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting the message "Secure Connection Failed" when I try to sign on to my Cox Webmail on Firefox... this does not happen with any other browser...

  • 1 reply
  • 2 have this problem
  • 11 views
  • Last reply by Scribe

GabrielleCarroll
GabrielleCarroll
more options

I've tried refreshing Firefox and a few other things, but nothing works. I get onto my Cox webmail for a few seconds, then when I try to open an email or switch to another email folder, it stops and gives me the messase "Secure Connection Failed". This just started to happen a couple of days ago. Before this, my Cox webmail was working fine on Firefox. It's not Cox, because the webmail works fine on other browsers, just not on Firefox. What's wrong?

I've tried refreshing Firefox and a few other things, but nothing works. I get onto my Cox webmail for a few seconds, then when I try to open an email or switch to another email folder, it stops and gives me the messase "Secure Connection Failed". This just started to happen a couple of days ago. Before this, my Cox webmail was working fine on Firefox. It's not Cox, because the webmail works fine on other browsers, just not on Firefox. What's wrong?

All Replies (1)

Scribe
Scribe
more options

Hi, sorry to hear you are having a problem; please see if anything here helps - Secure connection failed and Firefox did not connect.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.