This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

bp-befe7b01-0de3-489c-8845-25ccd2161006 10/6/2016 8:49 AM bp-15c6ce5a-7540-40ec-ad23-e150e2161006 10/6/2016 8:48 AM bp-3e34173d-5971-439a-a16c-a4c3d2161004 1

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

Coffeevillepd1
Coffeevillepd1
more options

Firefox crashes anytime I try to print or print preview a document...

This is the crash list: bp-befe7b01-0de3-489c-8845-25ccd2161006 10/6/2016 8:49 AM bp-15c6ce5a-7540-40ec-ad23-e150e2161006 10/6/2016 8:48 AM bp-3e34173d-5971-439a-a16c-a4c3d2161004 10/4/2016 1:02 PM bp-846eda27-757f-47e9-953c-f8e6a2161004 10/4/2016 9:41 AM bp-5d4f90ea-8688-4630-8552-dcc9f2161004 10/4/2016 9:41 AM

Firefox crashes anytime I try to print or print preview a document... This is the crash list: bp-befe7b01-0de3-489c-8845-25ccd2161006 10/6/2016 8:49 AM bp-15c6ce5a-7540-40ec-ad23-e150e2161006 10/6/2016 8:48 AM bp-3e34173d-5971-439a-a16c-a4c3d2161004 10/4/2016 1:02 PM bp-846eda27-757f-47e9-953c-f8e6a2161004 10/4/2016 9:41 AM bp-5d4f90ea-8688-4630-8552-dcc9f2161004 10/4/2016 9:41 AM

All Replies (1)

FredMcD
FredMcD
more options

Signature: dlxb2jdm.dll@0x7356

Memory usage is high but not an issue.

dlxb2jdm.dll = Dell Printer Driver

dlxb2ziu.dll = Dell PCL6 Printer Driver = Dell Inc

winspool.drv = Windows Printer Spooler

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Check your printer's software for updates or re-install.