This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I fix "The connection to www.amazon.com was interrupted while the page was loading."

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

timewastedagain
timewastedagain
more options

When trying to load https://www.amazon.com/, the error message is "Problem loading page" and "Secure Connection Failed"

"The connection to www.amazon.com was interrupted while the page was loading."

"The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. 

   Please contact the website owners to inform them of this problem."

I contacted IYogi for help and was encouraged to buy 200 bucks worth of network protection on top of the Norton product I already have, based on supposedly having 426 or so trojan viruses. Hmmmm...opted not to fork over the money.

When trying to load https://www.amazon.com/, the error message is "Problem loading page" and "Secure Connection Failed" "The connection to www.amazon.com was interrupted while the page was loading." "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." I contacted IYogi for help and was encouraged to buy 200 bucks worth of network protection on top of the Norton product I already have, based on supposedly having 426 or so trojan viruses. Hmmmm...opted not to fork over the money.

All Replies (1)

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message