Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to backup app using Helium, How to backup all app data with no root and then restore it?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Kevin

Tsuxen
Tsuxen
more options

I was able to do this with no issues a while ago, However, when recently attempting to do a backup, I have encountered an issue. Helium shows me this message:

---

Backup Disallowed


Firefox has disallowed backup of application data. Please leave a comment with the developer of Firefox and ask them to allow application data backup.

---

Since this is disallowed, Is there perhaps a way to export all data within the app locally without going trough cloud sync?

I was able to do this with no issues a while ago, However, when recently attempting to do a backup, I have encountered an issue. Helium shows me this message: --- Backup Disallowed Firefox has disallowed backup of application data. Please leave a comment with the developer of Firefox and ask them to allow application data backup. --- Since this is disallowed, Is there perhaps a way to export all data within the app locally without going trough cloud sync?
Attached screenshots

Modified by Tsuxen

All Replies (1)

Kevin
Kevin
  • Moderator
more options

Firefox Sync would do this. https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync