This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My folders disppeared. How do I get them back?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by ericat365

ericat365
ericat365
more options

Using the usual tricks don't work. Under View, the folder box cannot be checked. Under Tools, then Account Settings when I click on Copies and Folders I get the following message: An account with this name already exists. Please enter a different account name.

I want them back on my screen.

Thank you for any assistance.

Using the usual tricks don't work. Under View, the folder box cannot be checked. Under Tools, then Account Settings when I click on Copies and Folders I get the following message: An account with this name already exists. Please enter a different account name. I want them back on my screen. Thank you for any assistance.

All Replies (1)

ericat365
ericat365 Question owner
more options

Never mind, Problem solved ET