Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot watch videos from Vimeo.com

Aprilisthecruellestmonth
Aprilisthecruellestmonth
more options

I already add the website as an "Allowed site" in the options menu. However, I still receive the dialog that it is NOT possible to add an exception for the certificate. Thus, no "Add Exception" button appears.

I already add the website as an "Allowed site" in the options menu. However, I still receive the dialog that it is NOT possible to add an exception for the certificate. Thus, no "Add Exception" button appears.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:

  • what is the error code shown when you click on advanced on that error page?
  • please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum.

thank you!

Aprilisthecruellestmonth
Aprilisthecruellestmonth Question owner
more options

Hi!

The date, time & timezone are set correctly on my system.

After clicking the "Error Code" link, a new window opens with a message that does not allows to get the data from the clipboard (Image attached)

thank you!