This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes in windows 10 while running gmail.

  • 4 replies
  • 2 have this problem
  • 10 views
  • Last reply by FredMcD

SteveBoi
SteveBoi
more options

Firefox just randomly crashes -- usually in the middle of composing an email using Gmail.

It only started happening after the most recent upgrade 1067 in Windows 10.

It does not crash in any other programs.

Firefox just randomly crashes -- usually in the middle of composing an email using Gmail. It only started happening after the most recent upgrade 1067 in Windows 10. It does not crash in any other programs.

Chosen solution

These bugs are still being worked on.

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Restart Firefox. Are there any problems?

Read this answer in context 👍 1

All Replies (4)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
SteveBoi
SteveBoi Question owner
more options

Report ID 

        Date Submitted

bp-591ec2f5-7078-4a7e-b293-408472161021 10/21/2016 5:40 PM bp-7661b920-11ef-4b84-a451-5b11a2161021 10/21/2016 5:10 PM bp-518265d7-a942-4559-af0f-625912161021 10/21/2016 5:01 PM bp-f232533c-2a62-4e75-9ed4-381412161021 10/21/2016 4:56 PM bp-9db489c4-b9c5-4f6e-b907-2ae542161021 10/21/2016 4:32 PM bp-f1fc5aa1-d562-4c94-8730-f23d62161021 10/20/2016 7:17 PM bp-7cd38410-6d57-439f-bf47-8e3562161020 10/20/2016 5:44 PM bp-97bbeb77-e6b8-4409-8744-7aaff2161020 10/20/2016 5:42 PM bp-bb053b95-51c0-4dd6-9118-097af2161020 10/20/2016 5:40 PM bp-53a627e2-2815-4d5a-a1ca-163d72161020 10/20/2016 5:08 PM

FredMcD
FredMcD
more options

Signature: CContext::CaptureStateImpl<T>

ltc_help32-116716.dll = Raptr Inc = Raptr In-Game Overlay

DropboxExt.65536.dll = Dropbox Shell Extension

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices

KERNELBASE.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1176147 NEW --- crash in CContext::CaptureStateImpl<T>(SAPIPipelineState*)

1154818 UNCONFIRMED --- Since last update, Firefox has just crashed (disappeared) at least 15 times.

1126982 NEW --- HWA crash in CContext::CaptureStateImpl<int>(SAPIPipelineState*) @ 0xffffffffffffffe1

FredMcD
FredMcD
more options

Chosen Solution

These bugs are still being worked on.

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Restart Firefox. Are there any problems?