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Cannot attach to an email. Firefox crashes

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

jeanlyon
jeanlyon
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Every time I try to attach a document or a picture into Gmail, Firefox crashes. I have refreshed Firefox, refreshed Add ons. It worked for a day then started again. The only way to add them is to drag and drop.

Every time I try to attach a document or a picture into Gmail, Firefox crashes. I have refreshed Firefox, refreshed Add ons. It worked for a day then started again. The only way to add them is to drag and drop.

All Replies (4)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
jeanlyon
jeanlyon Question owner
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bp-2b63cbb1-90c9-479d-9d98-567ec2161023 23/10/2016 11:03 bp-5c1dc413-ab2a-4423-89d4-79c872161022 22/10/2016 15:17 bp-9f0aba4f-c356-46d5-be84-c56752161022 22/10/2016 14:28 bp-d13f7f39-13d8-4795-aa54-c6fb62160929 29/09/2016 09:47 bp-f703f1f4-fe14-4a96-a2c2-588932160929 29/09/2016 09:42 bp-bf217fbc-b19a-423d-9298-78d532160925 25/09/2016 17:34 bp-1fa5f137-db46-4016-b9f0-993442160925 25/09/2016 17:33 bp-9b25b808-71ba-44a1-86e8-3647b2160919 19/09/2016 17:29 bp-ea528dab-000b-40b8-b049-9814e2161023 15/09/2016 20:02 bp-f936d0e3-20e1-42e9-8be3-9b49c2161023 15/09/2016 20:01

FredMcD
FredMcD
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bp-2b63cbb1-90c9-479d-9d98-567ec2161023 bp-5c1dc413-ab2a-4423-89d4-79c872161022

Signature: DirectUI::Element::StartDefer

KERNELBASE.dll = Microsoft

igdusc32.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

GROOVEEX.DLL = Microsoft Office 2010 = Microsoft Corporation +++++++++++++++++++++++++++++++++++++++++++++++ bp-9f0aba4f-c356-46d5-be84-c56752161022

Signature: UIItemsView::_OnBatchTimer

No programs flagged +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 10 OS Version 10.0.14393

bp-d13f7f39-13d8-4795-aa54-c6fb62160929

Signature: DirectUI::Element::StartDefer

mswsock.dll = Microsoft

windows.storage.dll = Microsoft

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

FredMcD
FredMcD
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Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration