This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I restart computer, while firefox refreshing.then I installed firefox again but can't open

  • 7 replies
  • 2 have this problem
  • 1 view
  • Last reply by Dineshjaya

more options

I restart computer while firefox refreshing. when I log on next time i couldn;t open firefox, so i unstalled it and installed again. now I can't open firefox again.didn't show any error message.

I restart computer while firefox refreshing. when I log on next time i couldn;t open firefox, so i unstalled it and installed again. now I can't open firefox again.didn't show any error message.

All Replies (7)

more options

Try rebooting after you uninstall it before you re-install it.

more options

I did the reboot after uninstall it. when I click fire fox "do you want to allow the following programme to change your computer" dialog box appeared and allow me to choose yes or no. nothing happened after i select yes

more options

Reboot again (in case your first try of running the installer is hung in the background), then Try right clicking on the installer and choosing run as administrator

more options

Did.Nothing happened

Modified by Dineshjaya

more options

Hi   !
Would you take a deep breath and read the article :
'Firefox won't start - find solutions'      http://mzl.la/1xKrNIw

more options

Download the firefox installer again, and check it for viruses. Then disable your anti-virus and try to install firefox again (and then re-enable your anti-virus after it's all installed)

more options

still have the problem