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One mail acct stopped sending-recieving OK

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

Skip1943
Skip1943
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T-Bird 45.4.0, win7, 4 accounts w/AT&T, 3 working, 1 stopped sending new mail. 1st Error Login to server outbound.att.net failed. enter new password After I do that.... 2nd Error Enter your password for skip2000dsdp@att.net on outbound.att.net: I enter the password and it reverts back to the 1st error 

Problem suddenl started yesterday on that mail 1 acct.   Web mail access sign on works fine for that acct. Tried deleting the password to rinstall it but can't navigate back to the bad mail account to do that. I backed up my Profile off line and deleted the normal Profile and tried to reset up the account. This went through fine but I still can't originate a new mail.  Reinstalled the backed up Thinderbird folder and back where I started. Seems like a setting doing this on one acct but I can't figure this one out

I tried disabling my Virus protection and problem still remains.

Need help

T-Bird 45.4.0, win7, 4 accounts w/AT&T, 3 working, 1 stopped sending new mail. 1st Error Login to server outbound.att.net failed. enter new password After I do that.... 2nd Error Enter your password for skip2000dsdp@att.net on outbound.att.net: I enter the password and it reverts back to the 1st error Problem suddenl started yesterday on that mail 1 acct. Web mail access sign on works fine for that acct. Tried deleting the password to rinstall it but can't navigate back to the bad mail account to do that. I backed up my Profile off line and deleted the normal Profile and tried to reset up the account. This went through fine but I still can't originate a new mail. Reinstalled the backed up Thinderbird folder and back where I started. Seems like a setting doing this on one acct but I can't figure this one out I tried disabling my Virus protection and problem still remains. Need help

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Make sure to indicate which one is the troubled account.

Skip1943
Skip1943 Question owner
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Christ1... I'm new to this kind of help. Not sure what the above reply from ou means? I thought I had posted my issue and things I tried.

Skip

christ1
christ1
  • Top 25 Contributor
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I'm asking for additional Information. https://support.mozilla.org/en-US/kb/forum-response-asking-troubleshooting-information

Skip1943
Skip1943 Question owner
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Below errors after I hit send a mail from the bad account. Web mail access sign on works fine for this acct. Using WI-Fi with AT&T home cable. They are my mail provider through Yahoo. My other three accounts with them work fine.

Tried deleting the password to reinstall it but figure out how to navigate back to the bad mail account settings to do that. I backed up my Thunderbird folder on C drive off line. Then deleted the normal Thunderbird folder and tried to ad it as a new account account. Account set up went through fine but I still can't originate a new mail. Reinstalled the backed up Thinderbird folder to get back where I started. Seems like a setting is blocking sending from this account only.

I tried disabling my Virus protection and problem still remains.

Does this help you?

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christ1
christ1
  • Top 25 Contributor
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Did you read and understand the instructions given above? https://support.mozilla.org/en-US/questions/1145671#answer-933003