This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Computer hacked 11/4, no Firefox or Thunderbird acct after rebuild

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by bsahm

bsahm
bsahm
more options

My computer was hacked and I have rebuilt the Win OS to original. My Firefox and Thunderbird accounts wereunknown to Mozilla when I attempt to log in. How do I retrieve them - reinstalled Firefox and all OK.

My computer was hacked and I have rebuilt the Win OS to original. My Firefox and Thunderbird accounts wereunknown to Mozilla when I attempt to log in. How do I retrieve them - reinstalled Firefox and all OK.

Modified by bsahm

Chosen solution

Update: Firefox now OK & I believe the hackers closed my Thunderbird account.

Read this answer in context 👍 0

All Replies (1)

bsahm
bsahm Question owner
more options

Chosen Solution

Update: Firefox now OK & I believe the hackers closed my Thunderbird account.